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NHS Job Interview Tips and Typical Questions

NHS Job Interview

Within this blog, you are going to find information to guide you through your NHS Job Interview. Job interviews are always a nerve-racking experience. What are they going to ask? What do you wear? Do you arrive 10 or 15 minutes early? These are questions we often ask ourselves. 

Within the healthcare industries, the NHS relies on its members of staff to operate effectively. After all, people’s health and well-being are on the line. To be a successful candidate in your NHS Job Interview, we have listed the top 8 questions often asked and how to answer them!

1. How would you respond after witnessing a distressing medical situation?

First and foremost, as a healthcare worker, you will be working in a fast-paced environment where various medical situations will arise. Therefore, you will need to be prepared and ready to handle anything that is thrown your way.

Here is an example answer:

“As a healthcare worker, I am committed to helping those that are in need. Therefore, in distressing situations, I think the best thing to do is remember you are here to help the individual. Remaining calm will not only help the situation, but it will help my team remain focused.

In moments of crisis, you can’t turn off your emotions. Compassion and empathy are vital qualities of any healthcare worker. Instead of allowing my feelings to prevent me from carrying out my job, I would seek support from my team and additional help if needed.”

2. How would you respond if you were faced with an aggressive patient? 

This is a common NHS Job Interview question, as it allows the interviewer to understand how you would react in particular circumstances. Remember, as an NHS employee, you will have to deliver the best service possible – especially in challenging and unforeseen circumstances. So remember to take time to answer the question. 

Here is an example answer:

“If a patient were to be aggressive with a member of my team or me, I would remain calm and understanding. However, in most cases, the patient is angry because they are frustrated and want to be heard. Therefore, I would take time to listen to the patient, so I can help resolve their concern.”

3. Please describe a situation where you have given quality care?

The NHS primary goal is to provide quality care to all of those that use the service. Therefore, to be a successful candidate, outlining cases where you have given quality care will be crucial.

Here is an example answer:

“I am the designated first aider at my current place of work, so I have responded to the needs of both staff and members of the public. 

One day during my shift, a member of staff slipped and fell on a wet floor. I urgently aided my colleague that had fallen. The individual appeared to have injured her ankle, so I asked another colleague to call for an ambulance. During this time, I’d relay information while continuing to comfort my colleague.”

4. Can you describe a situation where you’ve had to resolve a work-based conflict?

The health sector can be a stressful working environment. Staff face immense pressure on a day to day basis, and in some cases, this can resolve tension and conflict. As an NHS member of staff, you would be expected to try and resolve any disputes that arise. During the interview, providing a clear example of a time when you demonstrated excellent interpersonal skills and conflict management will be beneficial. 

Here is an example answer:

“In my previous job role, I had a group-based project where myself and several colleagues had to work to a tight deadline. Naturally, we shared responsibilities between the group, but one day, a conflict abrupted.

One colleague was frustrated because they felt a particular individual wasn’t carrying out their tasks in the allotted time frame. To overcome this, I called for a team meeting to discuss the situation, resolve the matter at hand and create a plan to overcome the issue. We came to understand after having a conversation that our colleague was burnt out, so we created a new plan to share our responsibilities as a team to help them handle the pressures of the group project.”

5. Can you tell me how the NHS and how it operates?

The interviewer will be looking for you to demonstrate a clear understanding of primary and secondary care. Also, they will want to know how much you understand of NHS trusts and foundation trusts and Clinical Commissioning Groups (CCGs).

You should take time to read and familiarise yourself with the various NHS Trusts and Foundations as well as the NHS Long Term Plan. It’s a document published in 2019 that clearly outlines the goals and properties for the next 10 years. Also, it is worth learning about the structural difference across the NHS in England, Scotland, Wales and Northern Ireland. 

Before your interview, it would be worth reading the NHS Core Values document. The document outlines what the NHS expects, what it stands for, and its aims to improve.

6. How do you deal with pressure?

As an NHS staff member, you will face workplace pressures and stress. Within your interview, the interviewer will most likely ask how you work under pressure and will ask for an example!

Here is an example answer:

“During my time as a university student, I had a part-time job that helped me afford my education. During this time, I learnt how to handle pressure and stress throughout my degree, especially during my final year. 

Thankfully, I work well under pressure, so I made a plan of action to get as much university work completed as possible. I would split my time between work, assignments and downtime to ensure I was on target.”

7. What qualities do you have that would make you an excellent fit for the NHS?

The interviewer will be looking for crucial qualities to determine whether you will be an excellent fit for the NHS. So make sure that you use meaningful and key phrases in your response.

Here is an example answer:

“I have a wide variety of qualities that I think would be extremely useful as an NHS staff member. Firstly, I work well in high-pressure environments, and I have a strong desire to provide the best service possible. In addition, I am a compassionate, hardworking and empathetic individual who believes everyone deserves access to the same level of treatment, regardless of their background.”

8. Where do you see yourself in 5 years?

“Where do you see yourself” is a common question that pops up in almost every interview. Outlining where you see yourself in 5 years allows the interviewers to understand your ambitions as an NHS employee. 

Here is an example answer:

“In 5 years, I hope to have progressed professionally and continue to be a strong, consistent and supportive team player. Through natural progression, hard work and dedication, I hope to progress to a higher position with the NHS and continue my journey as a proud NHS staff member.”

NHS Job Interview Additional Tips

Preparation:

  • Prepare and practice interview questions with a friend or family member.
  • Research the business and the job role ahead of time.
  • Understand the job and specifications involved pior to your interview.
  • Research the different NHS trusts. 

First Impressions:

  • Dress professionally.
  • Make sure you’re on time – Ideally 10 to 15 minutes early.
  • Have a positive mental attitude.

We hope you have found these top 10 questions of use. Remember that preparation is essential, and remember to breathe. You’ve got this. Best of luck in your interview!

We hope you have found this blog of use. When you smash your NHS Job Interview and become an outstanding member of the NHS, don’t forget to come back and check out our incredible discounts. With hundreds of deals and discounts, you could get an NHS discount at your favourite brands!

NHS Job Interview

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