Celebrating the Unsung Healthcare Heroes – Week 1

There are so many people who are unsung healthcare heroes, the roles that fly completely under the radar but without them everything would fall apart.

Like most people who work in healthcare, they don’t do it for praise and rewards, they do it because they love it. That being said, a little bit of appreciation can go a long way.

So, as of today, we want to spread some happiness and celebrate the amazing, hardworking roles within healthcare that don’t get talked about enough.

Every week we want to celebrate an ‘unsung hero’ and we need you to nominate someone you work with who deserves to be recognised for their efforts.

So, without further adew; this week’s Unsung Healthcare Hero is:

Name: Katie

Occupation: Housekeeper

Organisation: Cardiff & Vale University Health Board

Unsung Hero - Katie

What’s your typical day at work like?

Being part of the rapid response team, no two days are ever the same. I could be on one ward doing the general duties e.g bed frames, curtain rails, toilets, floors and bins.  Or I could be on four wards doing anything from curtain changes, deep cleans or hoovering up a flood.

I do both mornings and afternoons. Mornings involve the cleaning of the wards, afternoons you could be on a ward doing deep cleans or general areas high dusting. After 3pm on an afternoon shift we are cleaning the departments e.g. X-Ray.

Why do you love being a Housekeeper?

I get to meet different staff and patients every day and love it. What makes my job all the more worthwhile, is when you get ward sisters praising how hard you work.

What’s the most difficult part of your job?

Doing the curtain changes are the most difficult. Although fun, it can be hard on the shoulders and it’s especially difficult if like me, you need a step ladder as you’re short!

Do you have 1 piece of advice for someone who has just started working in a similar role to you?

Smile and chat to the patients and staff but also work hard and you will be fine.


From everyone here at Health Service Discounts, thank you for doing such an amazing job!

Do you know someone who does a great job and is often underappreciated? If you know an Unsung Healthcare Hero we want to hear from you. Get in touch using any of the details below:

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